One size fits all pricing If you're like us, you probably hate complex SaaS pricing. That's why we're keeping things simple with one plan for everyone
Pro Perfect for all businesses, both big and small. No matter what you sell, how you sell it, or where you sell it, our pro plan will help your store retain customers and boost engagement by adding purpose to every purchase.
£199/m
+ 1% fee on all qualifying orders + custom donation amount
Book a demo and get started for free
Don't take our word for it Trust our customers
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Frequently asked questions...
How much of the money that's donated goes to the charity?
Great question! Twio doesn't take anything from your donations; 100% goes to the cause . Unfortunately, because we use third party providers to process payments (and send money to the hard to reach corners of the Earth), we do lose around 1-2% in processing fees, but we're working on it; you'll have to take that one up with Stripe!
How does Twio help me understand my customers' values?
One thing we see all the time is brands trying to attract customers online with the same cause marketing tactics. It usually looks something like this:
How do I know that the money we are donating is having an impact?
This is the big one! United Nations Sustainable Development Goals . With this in mind, we have designed a thorough vetting process that includes desk-based research, forms, due diligence and compliance, and a telephone interview. Every organisation that you see on the platform has been through this process and met our strict standards.
How does Twio match donors with nonprofits?
Finding a nonprofit that aligns with your giving motivations and values is HARD 🤔 Our fabulous data scientists Anat and Nathan have developed an algorithm that helps customers to find the perfect organisation, just by answering a few simple questions.
Does Twio's Shopify plugin require coding?
Absolutely not! The beautiful thing about our plugins is that they can be added to your store with the click of a few buttons, no coding required (🙌 ).
Where can I learn more about the nonprofits you support?
You can see a list of a few of the nonprofits we support on our homepage. If you click on the logos, you'll be taken to their websites. We're constantly adding new organisations to the portfolio, making sure to carefully balance quality with variety of choice; we have incredibly high standards and put each and every nonprofit through their paces before we add them to the platform and show them to your customers.
How does Twio manage my user's data?
With great secrecy, of course 🤫 The only sensitive information we collect from you in order to deliver our services is each user's email address. This is so we can send them a link to redeem their donations. We are obviously compliant with GDPR and data privacy regulation; you can take a look at our privacy policy and cookie policy to get a more general view of how we deal with data throughout the full suite of twio products.
What is Twio and how does it work?
We're so glad you asked! Twio is a first of its kind platform that helps you (the store) partner with your customers by donating to the causes they care about. Not only does this help you create a stronger relationship with you customers (and increased loyalty is great for business) but it also enables you to leverage your store's success to help solve pressing global challenges in line with the United Nations Sustainable Development Goals .Here's how it works:
How do charities receive donations made through Twio? Is there a cost associated to it?
It's really quite simple. Twio's partner, The Earth Fund (a registered nonprofit in England and Wales) collects donations from you, the store, and pays them out to each nonprofit every month based on each customer's selections. This makes things more simple for everyone as we don't have money flying about left, right and centre (and also means each donation isn't hit hard by expensive transaction fees!). 100% goes to the cause . However, given we use third party providers, like Stripe and Wise, to make payments, the nonprofits will lose a small percentage (around 1-2%) of each donation, especially when we're sending money to harder to reach places 🌍
How do I determine what percentage of donations I should add to my user's basket?
So, it depends on a few things:
Can I customise Twio's plugin?
We set out to build a solution that solves your problem without giving you a million and one options to choose from. You didn't add twio for us to just add more things to your 'to do' list, after all.
How do I contact your customer service?
Because as a Founding team we love speaking to our customers, you can reach Barny and Cesar at hello@twio.io . You can also fill out our contact form . We'll aim to get back to you as quick as we can (which is usually same day 🤞 ).
What happens if my customer don't reedem their donations?
Great question! Like all things, sometimes with the best intentions, some of your customers won't redeem their donations (perhaps they forgot or got distracted). With twio, any undredeemed donations can either be given to:
I already have a nonprofit(s) in mind that I want to continue to donate to - how would this work with Twio?
It's great that you are already donating - congrats!
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